{"id":537,"date":"2025-12-23T07:41:35","date_gmt":"2025-12-23T07:41:35","guid":{"rendered":"http:\/\/www.zp12853.tld.122.155.171.217.no-domain.name\/?post_type=career&#038;p=537"},"modified":"2025-12-23T07:41:35","modified_gmt":"2025-12-23T07:41:35","slug":"customer-support-admin","status":"publish","type":"career","link":"https:\/\/www.salary-hero.com\/th\/career\/customer-support-admin\/","title":{"rendered":"Customer Support Admin"},"content":{"rendered":"<p><strong>Customer Support Admin Job description<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p>We are looking for a customer support associate to join our growing team at Salary Hero&#8217;s head office in Bangkok.\u00a0You will be able to form a strong relationship with our customers and support the customer success manager.<\/p>\n<p>We are looking for customer support associate with service-mind, a strong passion, and a unique blend of customer service and content creation skills. Salary Hero\u2019s mission is to bring financial wellness to Thai workers, improving lives through well-designed and fairly priced financial products.<\/p>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li><strong>Respond promptly to customer inquiries (B2C) via supporting channel<\/strong> with a positive and professional attitude toward customers always<\/li>\n<li><strong>Have a keen eye for details, quickly spot on any irregular incidents<\/strong><\/li>\n<li>Develop a deep understanding of company\u2019s products and services, have a keen eye for details, quickly spot on any irregular incidents<\/li>\n<li>Perform end-to-end process of issues handling, e.g., reproduce and report issues, ensure quality of product and service delivery<\/li>\n<li>Run operations tasks under CS team, including reconcile report, monthly data upload, etc.<\/li>\n<li>Coordinate with related parties to deliver solution, make sure it meets customers\u2019 need and satisfaction<\/li>\n<li>Support customer success team on other assigned tasks<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Schedule<br \/>\n<\/strong>The role follows a 5-day workweek.<strong> Saturday and Sunday availability is required (Work from home) , <\/strong>with two weekdays provided as regular days off.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Qualification<\/strong><\/p>\n<ul>\n<li>0-3 years in customer support, customer service, or related field<\/li>\n<li><strong>Solid communication and people skills<\/strong>, cross-functional &amp; cross-cultural<\/li>\n<li>Detail-oriented, strategic thinker, problem solver<\/li>\n<li>Obsessed with getting to the root cause of problems<\/li>\n<li>Have service mind, sense of ownership &amp; can-do attitude<\/li>\n<li>Proficient in Microsoft Office \u2013 particularly Excel<\/li>\n<li>Native Thai, intermediate English<\/li>\n<li><em>Nice to have<\/em>: experienced with SaaS, Jira tool<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>What we offer<\/strong><\/p>\n<p>In addition to market leading competitive compensation, Salary Hero provides globally competitive benefits, consistent with our values that employees deserve to be treated.<\/p>\n<ul>\n<li>Performance-based bonus<\/li>\n<li>Unlimited holiday allowance<\/li>\n<li>Flexible working environment with \u201cworking from home\u201d optionality<\/li>\n<li>Comprehensive health insurance and personal accident insurance<\/li>\n<li>Provident fund matching<\/li>\n<li>Half-day Friday\u2019s every calendar month<\/li>\n<li>Monthly \u201cwellness budget\u201d of THB 1,000 (eg. gym, spa trips)<\/li>\n<li>Annual \u201cdevelopment budget\u201d of THB 15,000 (eg. learning a new language, coding course, scrum-master training)<\/li>\n<li>Annual company off-site and multiple social events<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Send your resume at <a title=\"mailto:hr@salary-hero.com\" href=\"mailto:hr@salary-hero.com\" target=\"_blank\" rel=\"noreferrer noopener\">hr@salary-hero.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>We are looking for a customer support associate to join our growing team at Salary Hero&#8217;s head office in Bangkok.\u00a0You will be able to form a strong relationship with our customers and support the customer success manager.<\/p>","protected":false},"featured_media":534,"parent":0,"template":"","meta":{"_acf_changed":false},"career-category":[19],"class_list":["post-537","career","type-career","status-publish","has-post-thumbnail","hentry","career-category-customer-success"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.salary-hero.com\/th\/wp-json\/wp\/v2\/career\/537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salary-hero.com\/th\/wp-json\/wp\/v2\/career"}],"about":[{"href":"https:\/\/www.salary-hero.com\/th\/wp-json\/wp\/v2\/types\/career"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salary-hero.com\/th\/wp-json\/wp\/v2\/media\/534"}],"wp:attachment":[{"href":"https:\/\/www.salary-hero.com\/th\/wp-json\/wp\/v2\/media?parent=537"}],"wp:term":[{"taxonomy":"career-category","embeddable":true,"href":"https:\/\/www.salary-hero.com\/th\/wp-json\/wp\/v2\/career-category?post=537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}