Customer Support Admin
Customer Support Admin Job description
We are looking for a customer support associate to join our growing team at Salary Hero’s head office in Bangkok. You will be able to form a strong relationship with our customers and support the customer success manager.
We are looking for customer support associate with service-mind, a strong passion, and a unique blend of customer service and content creation skills. Salary Hero’s mission is to bring financial wellness to Thai workers, improving lives through well-designed and fairly priced financial products.
Responsibilities
- Respond promptly to customer inquiries (B2C) via supporting channel with a positive and professional attitude toward customers always
- Have a keen eye for details, quickly spot on any irregular incidents
- Develop a deep understanding of company’s products and services, have a keen eye for details, quickly spot on any irregular incidents
- Perform end-to-end process of issues handling, e.g., reproduce and report issues, ensure quality of product and service delivery
- Run operations tasks under CS team, including reconcile report, monthly data upload, etc.
- Coordinate with related parties to deliver solution, make sure it meets customers’ need and satisfaction
- Support customer success team on other assigned tasks
Schedule
The role follows a 5-day workweek. Saturday and Sunday availability is required (Work from home) , with two weekdays provided as regular days off.
Qualification
- 0-3 years in customer support, customer service, or related field
- Solid communication and people skills, cross-functional & cross-cultural
- Detail-oriented, strategic thinker, problem solver
- Obsessed with getting to the root cause of problems
- Have service mind, sense of ownership & can-do attitude
- Proficient in Microsoft Office – particularly Excel
- Native Thai, intermediate English
- Nice to have: experienced with SaaS, Jira tool
What we offer
In addition to market leading competitive compensation, Salary Hero provides globally competitive benefits, consistent with our values that employees deserve to be treated.
- Performance-based bonus
- Unlimited holiday allowance
- Flexible working environment with “working from home” optionality
- Comprehensive health insurance and personal accident insurance
- Provident fund matching
- Half-day Friday’s every calendar month
- Monthly “wellness budget” of THB 1,000 (eg. gym, spa trips)
- Annual “development budget” of THB 15,000 (eg. learning a new language, coding course, scrum-master training)
- Annual company off-site and multiple social events
Send your resume at [email protected]
