Support Engineer

Support Engineer Job description  

As a Support Engineer, you will own complex operational tasks, troubleshoot intricate system issues, and contribute to process improvements across our fintech ecosystem. You are the go-to person for operational excellence and a key link between technical teams and business users. 

Salary Hero’s mission is to provide well-designed and fairly priced financial products, to those people who need it the most. 

Key Reponsibilities: 

• Troubleshoot and resolve complex production issues, including system outages and integration errors. 

• Identify root causes, implement preventive solutions, and track recurring issues. 

• Collaborate with development, QA, and business teams to improve system reliability and optimize workflows. 

• Assist with deployment, environment setup, and release management. 

• Document processes, maintain runbooks, and update technical guides. 

• Drive operational improvements by identifying gaps, suggesting enhancements, and implementing changes. 

• Support internal teams and customers in resolving critical technical issues. 

Qualifications: 

• Experience: 3-year in IT operations, production support, or enterprise application support. 

• Hands-on experience in troubleshooting, monitoring tools, and incident management. 

• Technical Skills: 

• Proficient in SQL and NoSQL for data querying and manipulation. 

• Experience in MS Excel; able to use advanced functions and perform data analysis. 

• Familiarity with system monitoring tools (e.g., Greylog) is a plus. 

• Strong analytical and problem-solving skills. 

• Good communication and collaboration skills with technical and non-technical stakeholders. 

• Attention to detail and ability to manage multiple tasks simultaneously. 

What we offer: 

In addition to market leading competitive compensation, Salary Hero provides globally competitive benefits, consistent with our values that employees deserve to be treated.  

• Performance-based bonus  

• Unlimited holiday allowance  

• Hybrid working environment 

• Comprehensive health insurance and personal accident insurance  

• Provident fund matching  

• Half-day Friday’s every calendar month  

• Monthly “wellness budget” of THB 1,000 

• Monthly “team budget” of THB 1,500 (e.g. team dinner, gym, spa trips) 

• Annual “development budget” of THB 15,000 (eg. learning a new language, coding course, scrum-master training)  

• Annual company off-site and multiple social events 

Send your resume at [email protected]